Effective Date: 1st April 2025
At WegoNow, customer satisfaction is our priority. We understand that issues may occasionally arise, and we are committed to handling refunds fairly and transparently. This Refund Policy explains when and how you may be eligible for a refund.
You may request a refund under the following conditions:
Order Not Delivered: If your order is not delivered due to reasons beyond your control.
Incorrect Order: If you receive the wrong item or significant errors in your order.
Expired or Unsafe Products: If any delivered food, groceries, or pharmaceuticals are expired, damaged, or unsafe for use.
Vendor Cancellations: If a vendor cancels your order and you do not wish to reorder.
Failed Delivery: If the delivery agent fails to deliver and no resolution can be provided.
Refunds will generally not be granted in the following cases:
If you provided incorrect delivery information.
If you were unavailable or unreachable during delivery attempts.
If you cancel an order after preparation or dispatch has started (unless otherwise agreed).
If the item is perishable and you delay pickup or receipt, leading to spoilage.
Step 1: Submit a refund request through the WegoNow app, website, or customer support within 24 hours of the issue occurring.
Step 2: Our team will review the request and may ask for supporting evidence (e.g., photos, order details).
Step 3: Approved refunds will be processed within 7 working days.
Refunds will be issued back to:
The original payment method (credit/debit card, wallet balance).
Or in the form of WegoNow credits (based on user preference).
In cases where part of an order is wrong or missing but other parts are correct, a partial refund may be offered instead of a full refund.
Promotional Items: If you ordered using promotional codes or discounts, the refund will only cover the amount you actually paid.
Cash-on-Delivery Orders: Refunds for COD orders will be made via wallet credits or bank transfers after confirming bank details.
You can request a refund by:
Using the "Help" or "Support" feature in the WegoNow app.
Emailing us at support@wegonow.com.
Calling us at +2349038381282
Please include your Order ID, a description of the issue, and any supporting evidence to speed up the process.
WegoNow may update this Refund Policy from time to time. Changes will be communicated through the app, website, or email.
For further questions about our Refund Policy, reach out to:
WegoNow Support Team
📧 Email: support@wegonow.ng
📞 Phone:+2349038381282
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