Effective Date: 1st May 2025
Welcome to WegoNow! Please read these Terms and Conditions ("Terms") carefully before using our website, mobile application, or any services provided by WegoNow.
By accessing or using WegoNow, you agree to be bound by these Terms. If you do not agree, please do not use our platform.
"WegoNow" refers to the company, its platform, and services.
"User" refers to any individual or entity using the WegoNow platform.
"Vendor" refers to any business offering goods or services through WegoNow.
"Rider" or "Courier" refers to the logistics partner or delivery agent fulfilling the order.
"Service" refers to the delivery and ordering services provided by WegoNow.
You must be at least 18 years old to use WegoNow. By using our services, you confirm that you are legally capable of entering into a binding contract.
Users must create an account to place orders.
You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your login credentials.
WegoNow provides a platform for ordering food, groceries, pharmaceuticals, and sending parcels from multiple vendors.
WegoNow acts as an intermediary and does not directly control the vendors or riders. We do not guarantee the availability, quality, or safety of the products or services listed.
Orders are confirmed only after payment is received or a valid payment method is provided.
Prices listed include VAT (if applicable) but exclude delivery fees unless otherwise stated.
WegoNow reserves the right to reject or cancel any order due to stock unavailability, pricing errors, or suspicion of fraudulent activity.
Delivery times are estimated and not guaranteed.
Users must be available to receive their orders at the provided location.
If delivery fails due to incorrect details or unavailability, a re-delivery fee may apply.
Users may cancel orders within 2 minutes of placement without penalty.
Refunds are processed within 7 working days for eligible cases such as:
Order not delivered
Wrong item delivered
Expired or unsafe products
Vendors must ensure timely preparation and accurate listing of their products.
Riders must deliver orders safely and on time.
WegoNow is not liable for loss or damage caused by vendors or riders.
You agree not to:
Misuse the platform
Post false information or reviews
Harass or abuse vendors, riders, or other users
Engage in any fraudulent or unlawful activities
Violation of this clause may result in suspension or termination of your account.
All content on WegoNow, including logos, texts, and software, is owned or licensed by WegoNow and is protected by applicable copyright and trademark laws.
WegoNow is not liable for:
Delay or failure in delivery
Vendor errors or omissions
Indirect or consequential losses
Our liability is limited to the amount paid for the affected order.
Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.
We may update these Terms from time to time. Continued use of the platform constitutes acceptance of the revised Terms.
These Terms shall be governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the jurisdiction of the courts in Kano State.
For any questions or concerns about these Terms, contact us at:
Email: pattners@wegonow.ng
Phone: +2349038381282
